Cake Order Terms And Pricing

​

Last Minute Cake Orders

• When it comes to cakes, the more time you give us the better. However, we know there are times when things don't go as planned.

• "Simple" and "Standard" cakes, we require a minimum of 2 days advance notice, 7 days is preferred.

• "Simple" or "standard" cakes ordered with less than two days' advance notice, will be accepted on a case-by-case basis. And will incur a fee of 10% added to the total.

• "WOW" Cakes, we require a minimum of 1-week advance notice for these cakes. The sooner you order, the better!

• If "WOW" cakes are ordered with less than 7 days' advance notice, a 10% rushed order fee will be added to your order total. 

• "WOW" cakes ordered with less than 4 days advance notice, will be accepted on a case-by-case basis and will incur a 15% to 30% rushed order fee depending on the level of detail needed. 

• Tiered Cakes or "Sculpted/Shaped" Cakes, we require a minimum of 2 weeks' advance notice for these cakes. 

• If Tiered or "Sculpted/shaped" cakes are ordered with less than 10 days' advance notice they will incur a 15% to 25% rushed order fee.

• Tiered or "Sculpted/shaped cakes ordered with a week or less advance notice will be accepted on a case-by-case basis and will incur a fee of 25% to 35% for rushed orders.

​

Deposits 

• We require a 50% non-refundable deposit for all orders and this is due at the time of ordering.  

• Full payment is required one week before pick up date & time

• Due to being a small shop, we can only take so many orders per weekend. If an order is canceled, your deposit is non-refundable and non-transferable. If a party date changes due to illness/emergency/etc. - we may be able to transfer your entire order to a future date without the loss of your deposit (48 hrs notice or more is ideal).

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

​

Refund & Cancellation Policy

​

Refunds / Exchanges

• Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders

• Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been accepted.

• All products are the responsibility of the customer once it leaves our home. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.

• Cake flavor and texture are subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. 

 

The following scenario is the only instance when we will provide a refund:

•  If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus a 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CAN NOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
   

***We do not give refunds under any other circumstances. Store credits are only given based upon meeting the criteria stated above

 

Cancellation / Changes

• Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to the scheduled pick-up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. 3D Cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is canceled with less notice. This does not apply to orders that have contracts.

 

Guarantee / Disclaimer 

• We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. 

• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for an exact duplication of the work done by other cake decorators.

​

All orders are subject to these policies listed above.

​

​

Baked Goods Refund and Cancellation Policy

Here at Deelightfully Gluten-Free, we take great pride in the quality of our food products. We carefully select each item to ensure that it meets our high standards for flavor and freshness. However, we understand that sometimes things can go wrong. Regular baked goods refund and cancellation policy is very similar to our cake policy. 

The difference is when orders are shipped.

For Local Orders: If you have a problem with an item you have purchased, please follow the instructions below. ​

• Once you or a designated party has picked up an order, it is considered "accepted". 

• All products are the responsibility of the customer once it leaves our home. We are not responsible for any damage occurring to the baked good during transport, incorrect storage of products, or any time thereafter. You will be given instructions on how to carry, transport, and store your baked goods upon pick up. Keep in mind that baked goods are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.

• Baked good flavor and texture are subjective. Full refunds requested due to flavor or texture after the order has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Baked Goods must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Deelightfully Gluten-Free LLC. Please understand that we cannot issue refunds for any baked goods that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. 

 

For shipped products: if something is wrong with the products or damage has happened in shipping… take some pictures to confirm the issue and contact us right away. We will review your request on a case-by-case basis and do our best to resolve the issue to your satisfaction.

PLEASE NOTE WE DO NOT SHIP ON THURSDAYS, FRIDAYS, OR SATURDAYS. 

• If something is wrong with the products or damage has happened in shipping… take some pictures so we can confirm the issue and contact us right away. We will review your request on a case-by-case basis and do our best to resolve the issue to your satisfaction.

• We take pride in our products and want to make sure they reach you in perfect condition. That's why we try our best to get all shipped orders out within 5 days from when the order was placed and paid for. We pack everything carefully, with ice packs and in an insulated box. We ship all of our products with USPS Priority 2-3 day shipping so you can enjoy them as soon as possible.

• Once a product has been shipped, it is out of our hands and entirely up to the shipping company to get it to its destination safely and on time. Unfortunately, there are sometimes unavoidable delays or damage that can occur during transit. If this happens and your products are damaged, we ask that you please take pictures of both the packaging and the damaged products. Then contact us within 24 hours of your delivery. This will help us to assess the situation and determine how best to proceed.

• We always keep an eye on tracking and when the package is estimated to be delivered. Normally we will be aware of a delay with the package when it happens. We then wait an extra 2 days to give it time to be resolved. Our packages are shipped to allow for 5 days in transit. However, if it goes longer than that, we will contact you to let you know what we are doing as our next steps.

• If your order goes missing, and we don't notice it... We ask you to wait 5 days from the time your order was shipped until you contact us. We ship using 2-3 day shipping so give it an extra 2 days before you contact us. We will do some investigating and contact USPS to see what can be done before we consider a refund.

​

Cancellation / Changes

• Changes and cancellations to retail orders are accepted until 96 hours (4 days) prior to the scheduled pick-up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 96 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances.

​